RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

We believe in Easy and Free Returns, you can return any product you have bought, and we will take care of the return shipping costs. However, this does not apply to promotional or flash sale product.

  • Item less than AED 100 value are not eligible for returns.
  • Items are not eligible for returns, if used, opened or seal is broken.
  • Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns / refund, especially under electronic items.

There are a few certain scenarios where it is difficult for us to support returns. 

  • Return requests are initiated outside the specified period, of 7 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Defective products, which are covered under the manufacturer’s warranty.
  • Adventure Xtreme is not responsible for booting issues.
  • Any consumable item, which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.

 Return of products under Sales Deals. 

We do apologize we can’t take returns under Flash Sale / Discounted Items / Low price clearance or other sales deals. If the product which you have receive has any defect, please inform the customer service team within 24 hours of receiving the product. No refund or replacement will be done against these final sales products.

Cancel order before receiving. 

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them.

  • The item is not on the non-Returnable list.
  • You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
  • Only the items with ‘Retail Packaging’ never opened (Sealed / Closed Box) and still with its Original Seal can be returned.

Items that fall into the below product types.

  • Items such as lingerie wear, swimsuits and other cosmetics cannot be returned due to hygiene issues. We are unable to offer a refund or exchange on the following item and/or categories.
    • Games & Software Products
    • Consumables
    • Clearance & Warehouse Deals
    • Gifts
    • Items on Promotion
    • Flash Sale Products

Defected Items.

  • If you receive a faulty product, we request you to Contact Us within 24 hours of receipt of your order. We’ll arrange reverse pickup for the product and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you.
  • In the case of a defected item, please make sure that the original packaging is preserved such as labels, accessories, manuals and /or tags, in case of mobile phones.
  • If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item.

 

Process after the return request is accepted. 

  • Once we receive the returned product from you, we will do the needful after the quality check.
  • Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and adventure Xtreme is not liable for any such refunds.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2-5 days from the receipt of your item to process your return.

Process after the return request is accepted. 

  • Once we receive the returned product from you, we will do the needful after the quality check.
  • Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and adventure Xtreme is not liable for any such refunds.

Payment Refund Period

Refunds will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

  • Debit Card / Credit Card / Online Internet banking Within 7-10 working days from the refund initiation date.

  • If your order was paid cash on delivery, any refund will be made in the form of store coupon code valid for 30 days. On receipt of the products back to our warehouse you will receive the coupon code via the email registered on your account within 2 – 5 working days.
  • If you cancelled an order before we ship, we initiate your refund within 2 to 5 business days after you submit your cancel request.
  • If the item is already shipped and delivered, we will process the refund only after the item is received at our location and after completing necessary checks.
  • Product received is physically damaged / wrong product delivered / Not as Described / Not Satisfied with the quality. 
  • If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 24 hours of receipt of your order. Once approved, we will arrange a pickup for the product, check for the physical damage and if approved, we’ll initiate refund / replacement of the product as per your request.

Your order may have been cancelled because of any of the following reasons:

  • Non-availability of the product(s).
  • Inaccuracies or errors in pricing information.
  • Problems identified by our fraud detection department.
  • We may put additional checks and verification or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order. 

Items not eligible for Returns / Replacements

We’re sorry to inform that certain items are non-returnable. You are requested to see the item description / item terms & conditions to know more details.

Please note that the purchased products from the Clearance sale and Flash sale are close-out or non-returnable items. (Cannot be returned / exchanged).

 

CHARGES

If we arrange the pick-up of your product, you do not need to pay anything. It is FREE!

If we find that the returned product is fine, we might charge for the shipping of the same product for pick-up and re-shipping the item.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: __________